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Anass

7-Day Satisfaction Guarantee

Refund Policy

We stand behind the quality and stability of our Subscription IPTV 8K service. We want you to purchase with 100% confidence.

Guarantee Period: 7 Days Policy Status: Active

1 7-Day Money-Back Guarantee

We are dedicated to providing the best Ultra 8K streaming experience. If you experience persistent technical difficulties with our service that our 24/7 support engineers cannot resolve within 7 days of purchase, you are eligible for a 100% full refund.

2 We Strongly Recommend Trying Our Free 24h Trial

Test Before You Buy

We offer a completely free, no-obligation 24-hour trial with the full 20,000+ channel list. We encourage all prospective customers to test stream stability on their own 8K TV, Firestick, and home broadband before ordering. You can request a trial via WhatsApp, read setup steps in our IPTV 8K FAQ, or check our Subscription Pricing Plans.

3 Eligibility Criteria for a Refund

To qualify for a refund under our 7-day guarantee, the following conditions must be met:

  • Your refund request is submitted within 7 days of your payment date.
  • Our support team was contacted to troubleshoot the technical issue.
  • The service issue stems from server-side malfunction rather than local client ISP speeds.

4 Situations Ineligible for Refund

Refunds will not be issued in the following circumstances:

  • Requests submitted after the 7-day guarantee window has expired.
  • Insufficient local internet speed (below our minimum requirement of 15 Mbps for FHD / 50 Mbps for 8K).
  • Account suspension due to violation of our single-stream policy or re-streaming rules.
  • Change of mind after extensive daily usage of the service.

5 How to Request a Refund

Requesting a refund is simple and hassle-free:

1. Contact our customer support team via WhatsApp, email at crticelm@gmail.com, or via our Contact Support Desk.

2. Provide your Order ID, account email, and a brief explanation of the technical problem you encountered.

3. If our engineers cannot resolve the issue promptly, our billing department will process your refund.

6 Refund Processing Time

Once approved, refunds are issued immediately back to the original payment method. Depending on your bank or card issuer, funds typically reflect in your account within 2 to 5 business days. Cryptocurrency refunds are returned to the verified sender wallet within 24 hours.